| Multi-rater
feedback is an extremely powerful tool that is used by organizations
to support individual growth and development in job performance. Ellis
Associates has the tools and the expertise to assist clients to get
the most out of their 360 degree feedback programs, from service provision
to developmental coaching.
The Reality: People need feedback.
Most people have "blind spots." They
do not see themselves as others see them. For this reason, they
often do not understand the impact their actions have on others.
Although well-intentioned and hard-working, they may be the only
ones who do not know that they are causing problems or that they
are not leveraging their strengths as maximally as possible.
Feedback is essential to improving performance.
If people are unaware of, or do not appreciate their own strengths,
they will not be able to fully utilize them in the performance of
their duties. If they are not sure which actions create problems
for others, they will not know what to change in their own behaviour.
Finally, if they do not understand how they can change their performance,
they will not want to make a concentrated effort to improve.
People who take a professional attitude toward
their work want feedback. Not only do they want to know if their
own bosses are pleased with their performance, they want to know
what their subordinates are thinking, how they are viewed by their
peers, and even how other stakeholders and clients view their performance.
Professionals want to know what is working and what is not; and
they want to know how to enhance their effectiveness.
The Challenge: People rarely give and receive
feedback.
The key challenge is that most people do not know
how to affirm each other's strengths and they find it uncomfortable
to confront each other directly about performance issues. They often
find it easier to bring these things up to fellow team members,
with the result that the individual who needs the feedback never
hears it. And if someone does receive feedback, it is usually from
only one source. It is much easier to dismiss one person's opinion,
whether the feedback is positive or negative, than it is to hear
the same thing from several sources.
So the question is - How can your organization
encourage its people to give and receive feedback about their performance
so they can perform at their best?
The Solution:
An Ellis Associates' 360 degree feedback program
designed to fit into your current performance management system
may be the answer. Using state of the art software that allows maximum
customization and flexibility, we will work with our clients to
develop a program that is more than just an interesting experience.
CASE STUDY
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